You’ve seen these shiny silver machines all over the Alaska Airlines system, and you know you can use them to check in. But did you know that these sleek kiosks let you do a lot more than just get a boarding pass? Here are some other features of our favorite self-service machines.
1. Get your bag tags
At Alaska, we give customers a do-it-yourself option for faster luggage drop-off. Find your reservation, enter the number of bags you want to check, and voila! Your bag tags print out, with instructions on how to attach them. They are easy to attach once you know how, and our lobby ambassadors are always on hand to help.
Then, all you have to do is show your boarding pass and ID to an agent and drop your bag off.
2. Change your flight
Sometimes you arrive at the airport too early: maybe the traffic you expected was surprisingly not there, a business meeting wrapped up early, or maybe your ride needed to be somewhere else. You also may have heard of our Same Day Confirmed policy: if there’s a seat on another flight on the same day with your exact same routing, you can buy that seat for $25.
You can do that at the kiosk too. Just click the “Change Flight” button on the page that reviews your itinerary, and see if we can get you home just a little bit earlier. And if you want to stay at a city just a little bit longer, you can use “Change Flight” for later flights, too.
3. Switch to a different seat
Maybe you booked an aisle but actually want a window. Maybe your friend happens to be on the same flight and you want to sit together. Just click the “Change Seat” button and you can check out other available seats on the plane. You might get lucky!
4. Upgrade to first class
Had a long day and really need a drink and extra leg room? Five-hour flight to the East Coast and you forgot to bring your tablet? Upgrade to first class! Prices start at $50 and vary by distance but are clearly displayed on the screen when seats are available within 24 hours of departure. You’ll enjoy complimentary beer, wine and cocktails, a snack or a meal and a free inflight entertainment tablet (on flights 3.5 hours or longer). Not to mention personalized service by Alaska’s friendly flight attendants.
5. Reprint your boarding pass
Sometimes, all you need is a boarding pass. If you’ve checked in at home and your printer ran out of ink, or your phone’s battery died and you can’t pull up your mobile boarding pass, find a kiosk. Up until 30 minutes before flight departure, you can click the “Reprint boarding pass” button on the screen, and type in your last name or confirmation code.
If you’re a DIY kind of person, we hope that our kiosks can help ease your travel. But if you would rather have someone take care of you, we encourage you to talk to our agents and experience our award-winning customer service. For us, the most important thing is to give you options so your travel can be as hassle-free as possible.