Alaska Airlines Blog

Archives

I’d only been to the Tahoe House Bakery two times before, but the women behind the counter addressed me by my first name when I ordered a bacon cheddar scone and a decaf latte. “Good morning, Jo.” I smiled honestly, but nervously, caught off-guard by the familiarity and the friendliness. As I waited for my drink, I noticed she called everyone by their first names and I decided she must be a… Read More