When a mom in Las Vegas needed to reach her son in eastern Washington, Alaska Airlines’ Salt Lake City team used some “Alaska spirit” to help her get home as fast as possible, even though it meant putting her on a different airline’s flight.
Ben Pierce, of Dallas, is only 9, but after a trip to Alaska last week, he now has lifetime of visual memories. Born premature, weighing just over a pound, Ben had suffered numerous setbacks in his young life, chief among them being the gradual loss of his eyesight due to scar tissue from surgery. His doctors coached him to put together a “visual wish list” of all the things he’d like to… Read More
By Brad Tilden, Alaska Airlines CEO Good morning. I’ve been challenged by a number of my colleagues at Alaska and Horizon to do the ALS ice bucket challenge, to raise funds and awareness for Lou Gehrig’s disease. Thanks to Horizon ground service agent Kipp Jarrell, and Alaska flight attendants Sarah Edwards, Sandra Morrow, Catherine Gwynn and Laura Masserant for challenging me. I’ve also made a personal donation to the ALS Association. Next, I’d… Read More
They say cats have nine lives. Thanks to Alaska Airlines employee Robin Yong, a cat from West Seattle has all nine intact. Yong heard the tale of Itty Bitty Kitty, a lost cat from West Seattle, via Facebook. Kitty, an older, orange and white tabby, ran away from home as his owners prepared to move from Seattle to Ohio. He missed the trip, slipping away as the car was being loaded. When… Read More
One hot summer day not long ago, 40 production crew members, 13 Alaska Airlines employees and one star quarterback gathered on a middle school football field in Seattle for an elite training camp. Champions never rest, after all, which is why we enlisted the support of our Chief Football Officer Russell Wilson to design a camp that only he could imagine. Wilson, the starting quarterback for the champion Seattle Seahawks, led Alaska… Read More
When a recently promoted minor-league baseball player mistakenly got off the airplane in the wrong city, a Horizon Air employee stepped up to the plate to deliver him to his final destination 90 miles away. Customer service agent Andrew Joshu drove from Great Falls, Montana, to Helena to help Sthervin Matos make it to the ballpark just in time for the first pitch. Moments later, in his first game with his new… Read More
Joanne Mambretti had been to every state in the country, save one – Alaska. She had planned a birthday trip to finally check it off her bucket list when a breast cancer recurrence made her too ill to go. That’s when a group of Alaska and Menzies Aviation (Alaska’s ramp, passenger and cargo handling service) employees decided to take Alaska to Mambretti in Minneapolis.
A college student’s Alaska adventure was nearly derailed before it even started – until Alaska Airlines employees went above and beyond to deliver him to his final destination. When Flight 139 from Chicago to Anchorage was diverted to nearby Joint Base Elmendorf-Richardson because of unexpected fog May 5, many customers needed help rearranging plans and making connections. A 21-year-old man on his first visit to Alaska was especially worried. Andrew Quinones had… Read More
Alaska Airlines began daily service between Seattle and Tampa, Florida, on June 20 – the first nonstop flight to link the cities, which cuts a few hours of flight time for tourists and business travelers. Aboard the 5-hour-40-minute inaugural flight, my wife and I left our kids and escaped for a quick two-night trip. At a welcome celebration that featured live pink flamingos and a reggae band (“Don’t worry, be happy –… Read More
This is the first in a multi-part series about Alaska Airlines’ new service to New Orleans. The last time I was in New Orleans was nearly 20 years ago when I was working as a room steward on the American Queen, a sternwheeler plying the Mississippi River with passengers on a week-long cruise of Mark Twain’s South. During our short shore leave, the boat crew was mainly interested in finding the tallest… Read More