Brad Tilden: Meet Kennie Luu, one of our best
By Brad Tilden, CEO Chances are, if you’ve flown through Seattle, you’ve seen and may even know Kennie Luu. He’s the guy with a smile a mile wide. If you need something, he wants to help you. Each year, Alaska recognizes the best of the best of our people with the Customer Service Legend Award…
A day in the life of an Alaska Airlines social care representative
Feature photo: Alaska Airlines’ social care team is based in Seattle and is responsible for monitoring Alaska’s social media channels and responding to customer service needs 24/7. Social media never sleeps, and neither does Alaska Airlines. Whether it’s assisting a guest with a mileage request or responding to inquiries about a storm on the East…
Yes THAT Nordstrom tire story
By Paul Frichtl, Alaska Airlines Magazine As a 16-year-old Nordstrom sales associate in the late 1970s, Craig Trounce was a legend in the making. That’s when he was working in the retailer’s Fairbanks store, and an old miner walked in with a pair of dirty, worn tires. The man had purchased the tires several years…
Alaska Airlines Salt Lake City employees help customer get home during emergency
When a mom in Las Vegas needed to reach her son in eastern Washington, Alaska Airlines’ Salt Lake City team used some “Alaska spirit” to help her get home as fast as possible, even though it meant putting her on a different airline’s flight.
Meet Alaska’s social care team
Top row, left-to-right: Jake Reardon, Allen Waldo, Michael Roy, John Kim Bottom row, left-to-right: Jordan Fletcher, Angel Lessard, Linnea Kiilsgaard, Andre Raden You may not be able to pick them out of a crowd, but if you’ve ever tweeted at Alaska Airlines, chances are you’ve gotten travel tips from Linnea or football scores from Andre,…
Alaska Airlines employee drives 5 hours to help customer make it to fishing trip on time
A college student’s Alaska adventure was nearly derailed before it even started – until Alaska Airlines employees went above and beyond to deliver him to his final destination. When Flight 139 from Chicago to Anchorage was diverted to nearby Joint Base Elmendorf-Richardson because of unexpected fog May 5, many customers needed help rearranging plans and…
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