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This is a photo of Alaska Airlines More to Love livery. The plane is painted with a red nose, fading into a navy blue tail

Condé Nast Traveler named Virgin America “Best U.S. Airline” in their 2017 Reader’s Choice Awards for the 10th year in a row this morning. Alaska Airlines took the third spot. Virgin America has taken the top spot in the poll every year since the airline began flying. “This is a celebration of the Best in the World and you are part of it,” the Condé Nast Traveler Team said in the official… Read More

This is a photo of the Alaska Airlines social care team wearing Mariners gear. The team is based in Seattle.

Feature photo: Alaska Airlines’ social care team is based in Seattle and is responsible for monitoring Alaska’s social media channels and responding to customer service needs 24/7. Social media never sleeps, and neither does Alaska Airlines. Whether it’s assisting a guest with a mileage request or responding to inquiries about a storm on the East Coast, Alaska Airlines social care is a 24/7 operation. It’s a team of 12 people, with rotating… Read More

Creating an airline people love is a bold goal, but if anyone is up for the challenge, it’s Alaska Airlines and Virgin America. Today, Virgin America was named the “Top Domestic Airline” 2017 in Travel + Leisure “World’s Best Awards” for the 10th year in a row. In May, Alaska Airlines ranked highest in airline customer satisfaction among traditional carriers for the 10th consecutive year in the J.D. Power 2017 North America Airline… Read More

For the fourth year in a row, The Wall Street Journal ranked Alaska Airlines No. 1 among the nine largest U.S. carriers in its 2016 Airline Scorecard. Aside from taking the overall top spot, Alaska was first in on-time arrivals and had the fewest extreme delays, fewest 2-hour tarmac delays and fewest complaints. Alaska took third in the canceled flights and involuntary bumping, and fourth in mishandled bags. “This is a fantastic… Read More