When a guest who is blind and deaf traveled on an Alaska Airlines flight alone this week, a number of other guests, the flight crew and a very special 15-year-old girl worked together to make him feel comfortable and less alone. The result was a viral post on Facebook that had many people commenting that it was the feel-good story they needed to hear.
We recently closed the books on a very good 2017, and before we get too much further into 2018, I want to pause and reflect on what you, our customers, have helped create. Measured as a whole, 2017 was a remarkable year. We flew 44 million of you around this incredible country – and beyond – with the great value and the caring and genuine service that has made Alaska Airlines successful… Read More
Alaska Airlines “super fans” are easy to spot. They can be found carrying around their very own mini plane, or glued to the window trying to capture a photo of the airplane’s winglets. They can be overheard talking with a flight attendant like they are longtime friends, or saying, “I love Alaska Airlines!” when seated at an airport bar. They are experts on Mileage Plan, inflight amenities and the pancake machine at… Read More
Alaska Airlines is the best in the business, according to The Wall Street Journal’s 2015 Airline Scorecard. For the third year in a row, Alaska ranks No. 1 among the nine largest carriers in the United States. Alaska Airlines is best for on-time arrivals, fewest extreme delays, fewest 2-hour tarmac delays, and fewest complaints, according to the scorecard that ranks airline performance on measures important to travelers. Alaska has been the No…. Read More
It’s more than serving sodas and hot meals – when Alaska Airlines’ flight attendants take to the skies they are ready to fight fires, save lives and take on any obstacle. In fact, learning to serve customers in flight only accounts for a fraction of the six-week training every new Alaska flight attendant goes through.
As Phil Pope recovered from a stroke at a hospital near Seattle, the retired Alaska Airlines captain had a hankering for one particular thing: Chinese food from Pagoda Restaurant in North Pole, Alaska. That’s where he and wife Jackie Pope, an Alaska Airlines flight attendant, planned to celebrate their 25th wedding anniversary Feb. 11, near the rustic cabin where they live every summer. Instead, Phil’s medical emergency grounded him in the intensive care unit… Read More
In the world of aviation photography, the money shot looks like this: Alaska Airlines’ bright-blue Disney plane soars through billowy white clouds, perfectly spotlighted by midmorning sun. The Boeing 737-900 banks slightly to showcase its colorful fuselage painted with the “Fab Five” – Mickey Mouse, Minnie Mouse, Donald Duck, Pluto and Goofy – along with the cheerful words, “We’re going to Disneyland.” In an age of computer-generated everything, the surreal scenes look… Read More
When a mom in Las Vegas needed to reach her son in eastern Washington, Alaska Airlines’ Salt Lake City team used some “Alaska spirit” to help her get home as fast as possible, even though it meant putting her on a different airline’s flight.
Hurricane Odile was bad. The aftermath was even worse. Amid the devastation and destruction, one bright spot was the response from Alaska Airlines employees who lent a hand when it was needed most. In the week since the storm slammed into Los Cabos, people who were evacuated on Alaska’s humanitarian relief flights have started to share stories of gratitude for employees – on the ground and in the air – who went… Read More