When RAINN, the nation’s largest anti-sexual violence organization, partnered with us to host new trainings this summer, they’d never worked with an airline before. Sunitha Menon, who leads RAINN’s consulting work across industries, thought she’d seen it all.
Then she learned about airplanes.
When we announced we’d be flying out of Paine Field Snohomish County Airport in Everett, Washington, we heard your cheers. What you may not realize is how loudly we’re cheering with you – and why.
By offering new commercial service, subject to government approval, from the North Puget Sound region in early 2019, we’re returning to our roots. Flying out of Paine Field is a homecoming for Alaska Airlines.
In the late 1940s, we outgrew our home at Merrill Field in Anchorage as we added World War II surplus aircraft to our fleet. We needed a bigger base for charter flights, so airline President James Wooten made a deal with Boeing to house our operating headquarters at Paine Field – at the Boeing Service Center in the northwest corner of the airfield to be exact.
By Brad Tilden, CEO
Chances are, if you’ve flown through Seattle, you’ve seen and may even know Kennie Luu. He’s the guy with a smile a mile wide. If you need something, he wants to help you.
Each year, Alaska recognizes the best of the best of our people with the Customer Service Legend Award — the highest honor an employee can receive. Kennie was selected with 14 others for recognition in 2018. Our Legends are the top quarter of 1 percent of all the people who have ever worked for our airline.
Let me tell you more about Kennie. His given first name is Khang, and he was born in Vietnam. His father was a university professor, and his mother raised him and his four brothers. In 1983, the family made the difficult decision to flee their homeland, which had come under communist rule. Assisted by the Salvation Army, the family spent three months in a refugee camp in Thailand before traveling to the United States. Aside from some clothing and a pair of shoes, Kennie left behind all that he had known, in search of a better life. He was 16 years old and recalls that his family didn’t even have a dollar in their pockets.
Lightening the load after climbing accident
A group of experienced climbers were about 1,500 feet up Hayes Glacier in the Eastern Alaska Range when a boulder about two feet in diameter was dislodged. Though Ilana Jesse tried to get out of the rock’s path, it hit another boulder and crushed her left hand.
“My hand was in extremely bad shape,” the climber said.
Jesse needed medical attention as quickly as possible. Her hand was at risk for amputation, so she was airlifted to Harborview Medical Center in Seattle, WA. Meanwhile, a bush pilot got the remaining rock climbers safely off the glacier.
Did you know you can use your Alaska Airlines boarding pass to redeem incredible ski deals, including free lift tickets? We’re also making it more affordable to fly with your gear. Instead of charging oversize bag fees, skis and snowboards are treated as regular checked bags subject to our standard fees. And don’t forget: Eligible Alaska Airlines Visa® cardholders get their first checked bag free, including their ski or board bag.
Here’s a look at the 12 resorts offering deals this ski season:
We’re investing in our airport lounges as part of a multi-year commitment to refresh and expand our portfolio. Here’s a preview of what’s coming to an Alaska Lounge near you.
In the coming months, we’ll be enhancing our lounges in Portland, Anchorage, Los Angeles, and Seattle. Expect refreshed designs and amenities to make your lounge life even better. Here are a few of our favorite additions:
- A refreshed look and feel featuring new comfortable furniture, warm finishes and a welcoming vibe;
- Barista stations so that you can get your custom-crafted Starbucks® espresso beverages or loose-leaf Teavana® tea just the way you like them from an Alaska Lounge Barista; and
- Meals for purchase, starting at just $8. You can buy fresh, filling, high-quality and affordable food to enjoy in the lounges or take to-go. This is in addition to our complimentary bites and beverages (more detail below).
Some arrive in wheelchairs. Others are aided by walkers or canes. Some come on the arm of a guardian.
Alaska Airlines has flown more than 2,000 veterans on 46 Honor Flights since 2012.
Most recently, we partnered with Puget Sound Honor Flight to fly veterans of World War II, the Korean War and Vietnam from Seattle to Baltimore on Oct. 13, 2018. They spent the weekend visiting monuments and memorials that honor their service and sacrifice.
“These brave men and women made great sacrifices for our country,” said Marilyn Romano, Alaska Airlines regional vice president in the state of Alaska. “It is an honor to help them fulfill a dream to see the memorials dedicated to all who have served.”
From the scenic rolling green hills of the countryside and the rugged cliffs towering over the Atlantic coastline, to the abundance of historical landmarks and the unparalleled charm and genuine warmth of the locals – Ireland is a country that will leave you wanting more.
The Emerald Isle belongs at the top of everyone’s travel bucket list. It may be a small island, but there is no shortage of things to do and see. Just back from a two-week road trip around the island, here are a few places you won’t want to miss.
For a second year in a row, we’ve been ranked No. 1 for North American aviation on the prestigious Dow Jones Sustainability Index (DJSI). We also received top scores for corporate governance and efficiency.
But what does this really mean?
It means we take our commitment to flying greener seriously. From the millions of gallons of fuel we save to the tiny plastic straws we eliminate, it all matters.
We also strive to operate and grow in ways that create value for our employees, guests and the communities we serve. Our future success depends on what we pour into our people – not just the fuel we pour into our planes.