News

Looking for a change of scenery? Download our destination Zoom backgrounds

Zoom backgrounds

If you’re dreaming of transporting yourself to your favorite destination during a Zoom meeting, we’ve got you covered!

Below, you’ll find some amazing photos to download and use as a background for your next video call. If you don’t use Zoom, feel free to just save your favorites as travel inspiration.

Make one of these destinations your Zoom background in 3 easy steps:
  1. Download and save your favorite pictures from the blog.
  2. In Zoom, find the arrow next to the camera icon and click “choose virtual background” OR go to Preferences/Settings > Virtual Background.
  3. Upload the picture you downloaded!  Ta-da! A Zoom with a view!

If you’re still having issues uploading a background, please visit the Zoom Help Center.

Click to download backgrounds

San Francisco, CA

San Francisco, CA – Golden Gate Bridge

Paso Robles, CA – Broken Earth Winery

Los Angeles, CA

Los Angeles, CA – LACMA

Los Angeles, CA – Venice Beach

Cordova, AK 

Cordova, AK – Glacier

Cordova, AK – Fishing wharf

35,000 feet in the clouds

Dallas

Sea-Tac Airport – Alaska N Lounge

Alaska N Lounge – Barside

Maui, HI

New York, NY

New York Public Library

Williamsburg, NY

Oahu, HI

Oahu, HI – Beachside

Oregon Coast

Palm Springs, CA

Seattle, WA

Seattle, WA – Pike Place Market

Alaska Airlines Premium Class

Steamboat Springs, CO

Zihuatanejo, Mexico – Poolside

Zihuatanejo, Mexico

Fly with peace of mind: Flexible travel options

We’re offering more flexible travel options to give our guests peace of mind. These include:

We’re continuously working with medical experts and federal agencies such as the Centers for Disease Control and Prevention (CDC) to evaluate our preventative processes. We’re also tracking & answering frequently asked questions as best we can.

FAQs about changing your trip:

What if I used miles?  If you used miles to purchase your ticket for a ticket that falls within one of our flexible travel policies we’ll re-deposit the miles in your Mileage Plan account.

How long does it take to retrieve the miles back into My Account? Your miles will be back in your account in 24-48 hours.

What if I used a companion fare? If you cancel your reservations entirely, and if it included a companion certificate, we will reinstate your certificate with original expiration date or June 30, 2020, whichever comes later. Please call Reservations for assistance with canceling tickets using companion certificates

What if I purchased a nonrefundable First Class, main, or award ticket? If you purchased a nonrefundable First Class, main, or award ticket for travel that falls within one of our flexible travel policies, you may change without fee or, cancel your trip and deposit the funds into your My Account wallet or credit certificate via email.

What if I purchased a Saver fare? If you purchased a Saver fare that falls within our flexible travel policy, you may cancel your trip and deposit the funds into your My Account wallet or credit certificate via email.

What do I do if I’ve already paid the change fee? If you were recently charged a fee for a change or cancellation made to a trip that now falls under one of our flexible travel policies, please contact Reservations. We’ll take care of the change fee to your original form of payment.

What if I’m traveling after May 31st? For tickets purchased on/before February 26, 2020, our flexible travel policy only applies to travel through May 31, 2020. We will continue to evaluate the situation and may make adjustments as warranted.

What if I purchased my ticket through Expedia? Or another third-party website? If you purchased your tickets through a third party, such as Expedia, another travel agency, or another airline, contact them directly for assistance. 

Visit alaskaair.com for more details.

How we’re keeping guests & employees safe

Updated: March 20 

Every day seems to bring new developments related to the coronavirus and the uncertainty of the disease is unsettling. We are working directly with health officials as well as industry leaders for updates and best practices to ensure the health and safety of our guests and employees.

On the plane

  • New: We’ll have limited upgrades available as we implement seat restrictions to help with social distancing onboard the aircraft. While this is a stressful time, it is important to remain calm and cooperate with airline staff. In a case where relocation may not be possible (due in part to aircraft weight and balance concerns), taking personal hygiene steps is also another way to help reduce your risk of contracting the virus.
  • New: We’re temporarily reducing food and drink service onboard. Learn more.
  • New: Flight attendants may wear gloves and personal masks during service.
  • We’re enhancing aircraft cleaning between flights and will continue to evaluate our cleaning procedures. This is in addition to the regular cleanings between flights.
  • We will temporarily not be refilling used cups, including in First Class. We’re encouraging our guests to #FillBeforeYouFly to help us reduce our onboard waste.
  • We’re suspending warm towel and blanket service in First Class.
  • We’re discontinuing onboard sorting of recycling items to reduce touching passenger-handled materials. We’ll continue to collect and recycle materials on Horizon Air’s simplified beverage service of water.
  • On some flights, we’re removing inflight entertainment tablets except those to Hawaii and Florida (where we have the highest usage of tablets) to make room for additional trash carts.
  • We’re encouraging guests to travel with hand sanitizer or anti-bacterial wipes out of an abundance of caution.
    • Wipes can be used to clean armrests and tray tables.
    • Note: The use of commercially available cleaning wipes on our leather seats can deteriorate the top coat of the leather. The cloth might look dirty afterward, but it’s actually the leather dye color that’s coming off.

At the airport, in our lounges & our company offices

  • New: We’ve made the difficult decision to temporarily close all of our lounges, except our location at Seattle-Tacoma Airport in the D Concourse. Read more actions we’re taking in our lounges.
  • We’re deploying hand sanitizer to all airports and company offices for use in our crew and break rooms, lounges, ticket counters and gates.
  • We’re in communication with airports at locations we fly to ensure appropriate cleaning for public spaces.

Looking after our guests

  • New: Children traveling alone will only be accepted on nonstop flights through April 30, 2020. Learn more.
  • New: Entry restrictions are in place for travel to Canada and Costa Rica. Learn more.
  • We’re offering flexible travel options for our guests who decide not to travel because of concerns related to the virus. View full details at alaskaair.com.
  • Based on advice from medical experts in infectious diseases, we’re urging guests not to travel if they’re sick with an acute respiratory illness.
  • It never hurts to wash your hands. The CDC recommends washing your hands for at least 20 seconds with soap and clean running water. Learn more at cdc.gov/coronavirus/.

How to practice social distancing when flying on Alaska Airlines

Photos by Ingrid Barrentine

While health and government officials around the world are urging people to practice social distance, we know it can be challenging maintaining personal space on an aircraft, like bumping elbows with the person seated next to you.

To help our guests, we’re taking extra precautions and making it easier for you to distance yourself, especially when it comes to seating, onboard service, crew interaction, boarding and more. Here are some ways to ensure you’re keeping a safe distance throughout the entire travel process.

Before your flight

    • Check or change your seat assignment through the Alaska Airlines app or online.
      • Note: If you purchased a Saver fare, you may need to wait until your departure date to request a seat change.
    • If we are unable to properly distance our guests on the aircraft, we will allow them to cancel or rebook their travel as part of our existing flexible travel options.

At the airport

    • Ask a check-in or gate agent for the opportunity to move your seat. Our employees will make sure you are seated with as much distance as the flight allows.
      • If you purchased a Saver fare, you will be able to request a new seat when you arrive at the gate.
    • On your way from the gate to the aircraft, we are doing our best to space out the boarding groups to limit crowding in the jetway.

On the aircraft

    • If you notice open seats on the aircraft due to last-minute changes or no-shows, you can reach out to a flight attendant to see if there are any other seat options to maintain social distance.
    • We’re capping the number of guests seated in First Class to ensure there’s space between guests.
    • If you want more filtered air, you can simply open the vent above you. Our aircraft are equipped with systems that contain HEPA (High Efficiency Particulate Air) filters. They are the same kind of filters found in hospital operating rooms. Watch video.
While this is a stressful time, it is important to remain calm and cooperate with airline staff. In a case where relocation may not be possible (due in part to aircraft weight and balance concerns), taking personal hygiene steps is also another way to help reduce your risk of contracting the virus.

Other safety measures to expect on board:

    • We’ve updated our onboard service to limit the interaction between our flight crews and guests. Learn more.
    • We’ve removed all seatback contents, except for the safety card to limit the spread of germs.
    • We’ve enhanced our aircraft cleaning procedures between flights. Watch video.
    • We’ve suspended our warm towel service in First Class.
    • We’ve discontinued onboard sorting of recycling items to reduce touching guest-handled materials.
    • We’ll continue to collect and recycle materials on Horizon Air’s simplified service of water.
    • We’ve removed inflight entertainment tablets to make room for additional trash carts (except on flights to Hawaii and Florida).

Safety is our top priority for both our guests and our employees, which is why we created a resource for all COVID-19 related updates. Here, you will find the latest on travel, safety standards and guidance from health officials and industry experts.

REAL ID deadline pushed to Oct. 1, 2021

Guests can breathe easier after the federal government announced Thursday that the REAL ID deadline has been extended a full year due to the coronavirus pandemic. The initial deadline had been Oct. 1, 2020. 

If you like to use your driver’s license as your main identification to get through TSA security checkpoints at the airport, it’s crucial to make sure it’ll be REAL ID-compliant and ready to fly starting Oct. 1, 2021. The REAL ID Act is a federal law.

To get flyers ready for this significant transition, we’re providing a resource for our guests, employees and the public to get the latest information about REAL ID and its fast-approaching changes. It’s found on the Alaska Airlines website at alaskaair.com/REALID.

Here are some key things to know:

  • Beginning Oct. 1, 2021, your driver’s license will need to be REAL ID-compliant if you want to use it to fly within the U.S. It’s part of a law passed by Congress. If your license is not compliant, and you don’t have another acceptable form of ID, you’ll have trouble getting through airport security.
  • State licensing agencies and motor vehicle departments are expecting long lines and wait times in the months leading up to October 2021. If you want your driver’s license to be REAL ID-compliant, now’s the perfect time to make the upgrade because the rush is coming. Why not check this off your list now?
  • REAL ID-compliant driver’s licenses and the processes to get them are different state to state, which can be confusing. In most cases, you’ll need to bring additional documentation to get a REAL ID-compliant driver’s license, and you might even need to make an appointment. A few states, like Oregon, have not yet begun to distribute REAL ID-compliant licenses, so residents should refer to their state licensing agency or motor vehicle department websites for details and plan accordingly.
  • Many states identify their REAL ID-compliant driver’s licenses with a gold star in the upper right corner, which indicates they’ll be ready to use at airport security checkpoints starting Oct. 1, 2021. But some states, such as Washington, do not use gold stars for REAL ID-compliant licenses.
  • You do have a choice. If you want to fly after Oct. 1, 2021, with other acceptable identification – for example, your U.S. passport or a U.S. military ID – you can do that instead. Just remember to bring that ID to the airport.
Some states, like California, mark their REAL-ID-compliant licenses with a star. Other states, like Washington, do not. (Samples provided by state motor vehicle departments)

“We always want our guests to have the best possible travel experience with us and at the airport,” says Wayne Newton, vice president of airport operations and customer service at Alaska Airlines. “We want to do everything we can to help spread the word about the upcoming changes with federal laws taking effect, and how our customers can get prepared.”

Click on the state where you live to find out more on how to get a REAL ID-compliant driver’s license:

Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming

FAQ

Refresh my memory. What exactly is the REAL ID Act?

Congress passed the REAL ID Act in 2005 in an effort to strengthen identification rules at airports. The act established minimum security standards for state-issued driver licenses. Under the law, state driver licenses and ID cards have to be issued only to people who can prove they are legally living in the United States. If state licenses don’t meet the standards, then federal agencies – such as the TSA – will not accept them.

So what happens in October 2021 if I show up at the airport with my standard driver license as my only ID?

You’ll be turned away and not allowed to go through a TSA checkpoint if you don’t have another form of approved identification. And you’ll miss your flight.

So when do the rules actually change?

Currently, the DHS has indicated the enforcement of the REAL ID Act starts on October 1, 2021. At that point, standard driver licenses issued by some states – such as Washington – will not be accepted by the TSA (Transportation Security Administration) at U.S. airports. TSA will accept enhanced driver licenses, since they have established your identity and U.S. citizenship.

Am I required to get a REAL ID-compliant driver’s license?

No, it’s up to you to decide what’s best for your travel needs. You can use a current U.S. passport or a U.S. military ID at the airport to get through TSA security after Oct. 1, 2021, just like you can right now. Just remember to bring it. Having a REAL ID-compliant driver’s license is convenient for many of us because it’s something we always carry with us. Other acceptable forms of identification is found here.

We’re making significant changes to our schedule during these unprecedented times

Photo by Ingrid Barrentine.

We are navigating in uncharted waters.

During this crisis, each of us is making the best decisions we can for ourselves, our families and our businesses.

Over the past several weeks, as more of our guests shelter in place at home, demand for air travel has plummeted. In recent days, some of our flights have had only several passengers onboard.

But it remains essential that we keep flying. Some of you have a critical need for us to get you somewhere, and it’s crucial we keep cargo moving, which includes transporting mail, food, medicine, medical supplies and an increasing amount of goods that are being ordered online.

These are unprecedented times that call for unprecedented measures.

We’ve therefore made the difficult decision to implement significant capacity reductions for April and May throughout our network. We’re decreasing our flying by approximately 70% systemwide for each month. (The approximately 70% reduction includes the 10% reduction in capacity for April we announced on March 16.).

We normally average 1,300 daily flights, so that’s about 900 fewer flights a day.

Some regions we serve will see an even greater reduction of service, such as Hawaii, where the governor has issued a mandatory, 14-day self-isolation quarantine for all travelers entering the state. The state of Alaska has also initiated a similar quarantine process.

Outside of Alaska and Hawaii, we’re still maintaining our basic network footprint but with significantly reduced frequencies of service and the elimination of nearly all red-eye flights. For the capacity reductions, we also selected routes with lower load factors. This allows us to more easily accommodate guests who are traveling to get to their destinations in a timely manner.

Additional reductions are possible as we learn more about demand in the weeks ahead.

This is a time with a lot of uncertainty for many, and we’re thinking about all our guests and the communities we serve.

We’re also grateful to our tremendous employees – from the frontline to maintenance crews to those helping you make changes to your travel plans – who’ve kept our airline operating safely, and to our guests who have expressed their appreciation.

We are realistic about the challenges we’re facing, and those ahead. But we’re also eager to resume service and get back to flying our full schedule.

We look forward to seeing you soon.

For additional information about our flexible travel policies and travel restrictions, please visit our travel advisory page.

Our reservation agents are here for you nonstop

Photo by Ingrid Barrentine

Like you, we feel that getting where you need to go should be hassle-free and enjoyable. And yet, in these uncertain times, travel changes and cancellations have become the norm. But there is one thing you can absolutely count on: we care about you 24/7. 

Alaska Airlines reservation agents are a constant and dependable source of reassurance and help when we need it most. Our employees have been working around the clock, many working overtime, handling an unprecedented amount of phone calls and social-media messages – the volume of guest outreach has been 200% higher than normal.

“Although we are happy to talk with you, the online service is there to help save you time during the highest call volumes ever seen,” says Reservation Agent Amanda. 

 To avoid longer wait times, please contact us only if you have travel in the next 72 hours. Pro tip: you can always change or cancel your travel online.

Learn more about our flexible travel options.

Meet some of our agents:

Glicel

Glicel is a Seattle-based reservation agent and has worked for Alaska Airlines for 2 years.

Agent
Glicel, Reservation Agent

She moved to Washington state from the Philippines in 2005. She loves to travel (her favorite destination is of course the Philippines). When she’s not working, she likes to spend time with family and friends, playing with make up and volunteering at her son’s school.

How do you begin your work day? “I always have a quote in front of me, ‘Start a day with a grateful heart’. I  say it out loud before the start of every shift.” She says her day is also filled with black coffee and matcha green tea (only from Japan).

What your favorite part about your job? Being kind. It goes a long way. You can brighten up someone else’s’ day with just one act of kindness.”

Tylor

Tylor is a reservation agent based in Boise and has been with Alaska Airlines for 1.5 years.

Agent
Tylor, Reservation Agent

How has work been for you lately & what advice do you have for our guests? “The increase in calls has been tough, but we are committed to helping each and every guest with their concerns,” he says. “My advice for guests who want to change their travel is the website is your best friend!” Tylor says changing your travel online is much easier, quicker these days due to larger call volumes.

What has been getting your through the busy days? “I really lean on my colleagues at a time like this. Even though we all work remotely, the communication and encouragement we get each and every day helps.”

Amanda 

Amanda is based in Seattle and has been a reservation agent at Alaska Airlines for 2 years 8 months, 1 week, and 2 days – she’s been counting 😉

Agent
Amanda, Reservation Agent

Amanda is a single mom who loves working for Alaska Airlines. She enjoys being able to work from home and take her dogs for a walk on her breaks to breathe, and get some fresh air.

Her advice: “Try online first,” she says if you’re looking to change or cancel your travel plans. “The online system works well and if you want to change or cancel the reservation the system is correct in telling you what it can offer.” She says it also saves your time waiting for an agent and can be done in minutes.

How she keeps her wits: “I drink a lot of coffee and water and try to get enough sleep,” she says. “I also lean on a couple of group agents I went to training with as we help support each other when we need to vent. We truly celebrate our successes and struggles, and even our failures together.”

Sara 

Sara is a reservation agent based in Phoenix and has been with Alaska Airlines for 3.5 years.

Agent
Sara, Reservation Agent

Do you have a mantra? “I believe that sharing smiles and laughter with our guests, definitely sets the tone for good calls. We are all real people and not robots, which our guests really appreciate.” Agent

What keeps you going? “I drink water and snack on popcorn most days,” she says. “I’ve also been going on hikes, listening to tunes, and chasing sunsets after work.”

From all of us at Alaska, we hope you and your loved ones are staying safe, healthy and happy during this unprecedented time. 

 

Health & industry experts answer top questions

Q&A with industry experts:

What parts of Alaska Airlines’ planes get cleaned after each flight?

We’ve always had robust cleaning processes on our aircraft and will continue using disinfectants that are effective against viruses to ensure the safety of our guests and employees. As an extra level of precaution, we’ve implemented an enhanced aircraft cleaning process between our flights that are on the ground longer than an hour at our hubs. We’re focusing more attention on the areas of the cabin which are touched most frequently such as arm rests, seat belts, tray tables, overhead controls including air vents, light buttons, call buttons and exterior and interior door handles to lavatories. All our aircraft that remain on the ground overnight get a thorough cleaning. In addition, our crews are also cleaning front and back of seats, window shades and handles to carry-on compartments– Celley Buchanan, Director of Operations Support Services 

Do Alaska Airlines’ airplanes use HEPA filters in the air vents? If so, how effective are they and how many planes have them?  

Yes. Every Alaska Airlines aircraft uses High Efficiency Particulate Air (HEPA) filters as part of our recirculation air systems. HEPA filters are believed to be effective to 99.95% or greater in removing particulate contaminants in the air. Through a combination of outside air and recirculated air, the air in the cabin is completely replaced by our air flow system approximately every 2 to 3 minutes.  Constance von Muehlen, Senior Vice President of Maintenance and Engineering 

What is Alaska Airlines doing to sanitize its gates, Hubs?

At every airport we serve, we’re encouraging our employees to sanitize work areas before and after they perform tasks, including gate and check-in counters, kiosks, bag sizers and stanchions. The safety of our guests and employees is our top priority. We are also working with our janitorial partners and teams at airports we serve to set up additional cleaning runs to sanitize work surfaces. – Wayne Newton, Vice President of Airport Operations & Customer Service 

Amid the COVID-19 outbreak, the Seattle-Tacoma International Airport (SEA) announced it’s taking extra measures to safeguard the health of its employees and passengers at its facilities. Actions include increasing cleaning frequency at high-touch point areas, including escalator handrails, elevator buttons and ticketing kiosks and installing more hand sanitizer at security checkpoints, jet bridges, boarding gate locations and ground transportation centers. 

What about in Alaska’s Lounges?

New: We’ve made the difficult decision to temporarily close all of our lounges, except our location at Seattle-Tacoma Airport in the D Concourse. Read more.

While the COVID-19 situation continues to evolve, we’re operating as safely as possible in our lounges, taking every precaution we can to reduce the spread of germs. At the reception areas, we’ve paused the use of fingerprint scanners and added multiple hand sanitizer bottles at the check-in desk. We also encourage you to hold out your boarding pass to our staff, rather than passing your phone or boarding pass to them. At our buffet area, you’ll continue to see our team members wearing gloves. We have also increased the frequency that we wipe down surfaces with sanitizing solution and wipes. At the buffet, we’re frequently replacing serveware (especially tongs and serving spoons) and at the bar we’re only pouring into new glasses. We’re also encouraging guests to #FillBeforeYouFly. We’ve reduced the water towers to prevent personal water bottles from touching the spouts. Instead, we encourage you to use one of our water bottle filling stations or head to the bar and we will fill up your water bottle for you. Read latest lounge updates – Alex Judson, Lounge Product Manager 

Q&A with health experts:

We know that the HEPA filters in Alaska Airlines aircraft are robust and effective at filtering many pathogens from the air. But does this coronavirus float around in the air?

At this time, there is no evidence that the virus floats in the air leading to infection farther away. Current understanding about how the virus that causes coronavirus disease 2019 (COVID-19) spreads is largely based on what is known about similar coronaviruses. The virus is thought to spread mainly from person-to-person. 

  • Between people who are in close contact with one another (within about 6 feet). 
  • Through respiratory droplets produced when an infected person coughs or sneezes. 

It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads. The virus is fragile and does not live long on surfaces.  

If I travel, what are some things I can do to prevent getting sick?

Great question!  Probably the most important thing you can do to prevent getting sick while traveling is to wash your hands frequently.  This means washing your hands not only before eating and after using the bathroom, but also multiple times throughout the day.  Another helpful recommendation is to wipe down high touch surfaces, like tray tables and arm rests. 

Are children or older adults more susceptible to the virus that causes COVID-19 compared with the general population?

There is a lot more to learn about this virus but so far it looks like it doesn’t peer to be very harmful for children.  For most healthy adults this infection may be more like the flu.  At the same time, it does seem to be much more dangerous for older adults and people who have medical issues with their hearts, lungs and kidneys or who may be immunosuppressed. 

How effective is wearing a mask or gloves?

The CDC, who advise the country on public health, recommends against people who are healthy wearing a facemask to protect themselves from respiratory illnesses, including COVID-19. A facemask should be used by people who are ill or show symptoms of having the virus. This is to protect others from the risk of getting infected. Just like masks, gloves are not recommended if the person is not contacting blood or bodily fluids.  We know the people who often wear gloves do not wash their hands as much, which is the most important thing we can do to prevent getting COVID-19, influenza or many other infections.

John Lynch, M.D., M.P.H., is a board-certified physician and medical director of Harborview’s Infection Control, Antibiotic Stewardship and Employee Health programs. Dr. Lynch is also a UW associate professor of Medicine and Allergy and Infectious Diseases. He earned his M.D. and M.P.H. from the University of Washington. He conducts research on healthcare-associated infections. At the UW School of is a board-certified physician and medical director of Harborview’s Infection Control, Antibiotic Stewardship and Employee Health programs. Dr. Lynch is also a UW associate professor of Medicine and Allergy and Infectious Diseases. He earned his M.D. and M.P.H. from the University of Washington. He conducts research on healthcare-associated infections. At the UW School of Medicine. 

Chloe Bryson-Cahn, MD has a master’s degree from the University of Washington School of Public Health and graduated from Temple University Lewis Katz School of Medicine. She completed a residency at UCLA Medical Center and currently practices at Harborview Medical Center in Seattle, WA.

 

 

 

Posted: 3 p.m. PT March 6

There’s no place like home: Alaska Airlines employees rally to help our guests fly

Photo by Ingrid Barrentine.

Over these recent tumultuous weeks, tens of thousands of guests have reached out to Alaska Airlines and Horizon Air for help with travel. Whether guests needed to reschedule long-awaited trips or were looking for guidance on how Alaska is keeping guests and employees safe from the novel coronavirus as they travel, our teams have worked hard to give their support. We’re in it together and are here for you.

Most guests are simply trying to find the best way home.

Our employees have been working around the clock, handling an unprecedented amount of phone calls and social-media queries. “It’s taken an all ‘hands-on-deck’ approach to deal with the increased volumes,” says Michael Roy, Alaska’s social-care program manager. He says the volume of requests has been 200% higher than normal. “Many of our agents have worked until midnight, only to wake up early the next morning to assist our guests.”

Our @AlaskaAir social care team is here for you 24/7. We love hearing from our guests when our team members get them where they need to go, especially when it’s home sweet home. Today, we’re sharing a few stories of instances where our remarkable teams helped people on their journeys.

Stories from guests shared with @AlaskaAir:

Stories shared by our teams:

San Francisco to Portland: “Going above and beyond: Our trainer, Maivan, deserves kudos for making sure a passenger who was traveling from overseas got back home to his family in Portland. She did her best to help him out and he was very happy. Total definition of the service framework. Go Maivan!”

Shared by Mary Ruth A., Alaska Airlines customer service agent, San Francisco, on March 16

Anchorage to Vancouver, B.C.: “Johnny from the Boise reservations team made it possible for a Croatian guest and two German guests on Canadian work visas to return from Anchorage to Vancouver, B.C., before emergency travel restrictions took effect in Canada. They had been dealing with weather delays on their journey among some other reservation snafus. Johnny’s work helped them get to Vancouver on time, and the guests were very appreciative. They would have had no way to get back to their jobs and homes in Canada had it not been fixed.”

Shared by Matt W., Alaska Airlines customer service agent, Anchorage, on March 16

Help during a crisis: “Alaska guest Vera sent an email sharing the amazing customer service she received from Daralyn L. in our reservations department. In Vera’s words: Daralyn was pleasant, knowledgeable and very helpful – and makes me want to support and use Alaska Airlines for my travel needs. I want to thank Daralyn and Alaska Air for taking care of me during a crisis situation.”

Shared by Karen U., Alaska Airlines customer care representative, Seattle, on March 19

San Francisco to Portland, Oregon: “My niece and I flew from SFO to PDX yesterday. Our flight attendant was Jose Antonio Ortiz. He was amazing! He’s such a treasure. He had us laughing and joking with him. It’s been a stressful few weeks for everyone and he made us forget that for a bit.”

Shared by Andre R., Alaska Airlines customer care representative, Seattle, on March 20

Steps we’re taking in our lounges to ensure safety

Photo by Ingrid Barrentine.

Safety is always the highest priority at Alaska Airlines, and our Lounges are no different.  We have been monitoring the impacts of the COVID-19 virus closely and want to let you know of some changes we’re making to our Lounges to ensure your comfort and safety.  Please continue to check back for updates as the situation evolves.  Thank you for your patience, flexibility and understanding during this time.

Locations & hours

    • We’ve made the difficult decision to temporarily close all of our lounges, except our location at Seattle-Tacoma Airport in the D Concourse.
    • Our current hours are available on our locations and hours page.
    • We’ll continue to update this page with any additional closures or changes to hours of operation.

Food & beverage

  • We will only be serving individually packaged foods. This means that we’ll no longer serve steel-cut oatmeal and pancakes in the morning or clean-label soups and our seasonal salad in the afternoon and evening.
  • We will continue to offer beverages at our bar and barista station, however self-serve options will no longer be available.
  • You’ll see our team continuing to wear gloves and only pour drinks into clean glasses.
  • We’ve removed free-standing water towers and instead encourage you to use one of our water bottle filling stations or head to the bar and we will fill up your water bottle for you.

Check-in

  • We’ve paused the use of fingerprint scanners.
  • When checking-in, we request that you hold out your boarding pass to our staff to scan, rather than passing your phone or boarding pass to them.

Around the lounge

  • We have added signs to encourage social distancing and have removed seats at high-density areas with shared tabletops
  • We are limiting each location to no more than 50% capacity.
  • We have increased the frequency that we wipe down surfaces with sanitizing solution and wipes.

Alaska Airlines unites with local businesses to help residents who need it most

Photo by Ingrid Barrentine

As the nation confronts the coronavirus outbreak, it’s those on the front lines who need help the most: workers without health insurance, healthcare’s first responders, residents in our region’s most vulnerable communities.

Leaders across the country are working hard to respond to the pandemic and will be for some time. We admire the creative leadership and partnership of public and private sector entities to support food and nutrition, shelter, education and other basic needs of the neighbors within our communities.

We are humbled by this collective effort. While simply one step, Alaska Airlines is grateful to join other businesses headquartered in the Seattle region – including Amazon, Costco, Microsoft and Starbucks – to support the Seattle Foundation’s COVID-19 Response Fund. The joint effort by philanthropic, government and corporate partners has raised more than $12 million since it was announced March 9, with donations from businesses and individuals continuing to come in.

Donations will be used to support organizations with deep roots in affected communities, and funds are expected to start reaching front-line community groups within the next few weeks. Learn more about how businesses can donate.

“Our region has faced many challenges over the years, and this coronavirus is no exception,” said Brad Tilden, Alaska Airlines chairman and CEO. “All 23,000 of us at Alaska are focused on keeping employees and guests safe every day, and we are optimistic about our future. We’re proud to join the city, county and partners across our region to support this fund for those with the greatest needs.”

The grants will focus on needs in these hard-hit communities within the Puget Sound region:

    • Residents without health insurance and/or access to sick days
    • Residents with limited English language proficiency
    • Healthcare and gig economy workers
    • Communities of color, among others

“Alaska Airlines and the Alaska Airlines Foundation are dedicated to supporting our communities and continuing our work to enable opportunities for young people,” said Diana Birkett Rakow, vice president for external relations. “Right now, these are our most urgent needs: to protect and support our community’s most vulnerable – and to get through this crisis together.”

The following immediate needs in the community will be the first priority for the grants:

    • The economic impact of reduced and lost work due to the outbreak
    • Needs of economically vulnerable populations caused by closures and cancellations related to COVID-19
    • Increased demand for medical information and support
    • Fear and confusion about the outbreak among the region’s most vulnerable residents

“COVID-19 represents a battle on two fronts – a public health crisis and a threat to the economic stability of so many in our region,” said Seattle Foundation President and CEO Tony Mestres. “While we are all dealing with the effects of this outbreak, some of our neighbors face disproportionate challenges around time off work, the cost of care, and reliable access to information. Through this Fund and thanks to the generous support of our partners, we want to make sure everyone in our community has the support they need, regardless of race, place, income, or identity.”

To inquire about the grants or be considered, email the Seattle Foundation at covid19@seattlefoundation.org. Funds will be awarded to community organizations, and individuals in need of support should inquire about help from organizations working within their communities.

Visit Seattle Foundation’s website to stay up to date on the status of the COVID-19 Fund’s fundraising and grants.

Information involving PenAir Flight 3296 marketed by Alaska Airlines

Posted: 7 p.m. on March 18, 2019

Service to Unalaska

Starting March 13, guests flying on RavnAir Alaska between Dutch Harbor and Anchorage can now earn or use Alaska Airlines miles. Guests will have the options to select either RavnAir’s FlyAway Awards or Alaska Airlines miles when booking flights between Unalaska and Anchorage. In order to collect or use Alaska Airlines miles, travelers will need an Alaska Airlines Mileage Plan number. For travel on Alaska Airlines miles, bookings must be made at Alaskaair.com.

Posted: 3:00 p.m. on Nov. 15, 2019

Nearly one month ago, PenAir Flight 3296 was involved in an incident when the aircraft overran the runway at Dutch Harbor, Alaska, which resulted in a loss of life and injuries to others onboard. Our thoughts remain with the those affected by this incident.

We also understand it has deeply impacted the community in Unalaska with the sudden loss of scheduled air service. Everyone at Alaska Airlines appreciates the community’s collaborative efforts, patience and resilience as we look for ways to support.

Ravn Air Group has decided to halt service of the Saab 2000 aircraft pending a full investigation into the circumstances of the incident. We respect and support that decision and are presently conducting our own assessment. It could be several months before that process is complete. Accordingly, all flights marketed by Alaska Airlines to and from Dutch Harbor through May 31, 2020 have been canceled.

Ravn Alaska has begun scheduled air service from Dutch Harbor to Anchorage with the Dash-8 aircraft. We are pleased that Unalaskans will again have access to scheduled air service.

Changes to service between Anchorage and Dutch Harbor:

  • Anyone who booked a ticket through Alaska Airlines that is now one of the canceled PenAir flights, will receive an email informing them that their DUT-ANC or ANC-DUT flight will automatically be rebooked on a Ravn flight, for no additional charge. This will apply both to tickets purchased with cash, and those booked as award flights through Alaska Airlines Mileage Program. Bags will be checked to the guest’s final destination.
  • If a ticket involves downline travel on Alaska Airlines, either in-state or out, that portion of the ticket will remain in place. Guests who prefer to receive a full refund instead of being rebooked on a Ravn flight or wish to change the Ravn flight on which they have been rebooked may call 1-800-ALASKAAIR.
  • Currently, there are no plans for Alaska Airlines to market service to and from DUT on Ravn or any other carrier.
  • Travel to and from DUT booked on Ravn will not accrue Alaska Mileage Plan miles. There is no change to accrual or redemption on Ravn to other destinations.
  • To book travel between DUT and ANC, visit https://www.flyravn.com/ or call 907-266-8394.

Posted: 9 p.m. on Nov. 4, 2019

We are extending the cancellation of flights between Anchorage and Dutch Harbor marketed by Alaska Airlines through Nov. 15. This extra time will allow our guests to make any necessary changes to their travel arrangements.


Posted: 8:45 a.m. on Oct. 24, 2019

One week ago, PenAir Flight 3296 was involved in an incident when the aircraft overran the runway at Dutch Harbor, Alaska.  We continue to keep those impacted in our thoughts, realizing what a difficult time this is for so many.

In the interest of safety, Ravn Air Group has paused the use of the Saab 2000 aircraft into Dutch Harbor in the wake of the incident on Oct. 17.  Alaska Airlines will not market scheduled service to or from Dutch Harbor with a Saab 2000 until the preliminary findings of the NTSB and Saab have been reviewed. We understand this is a difficult time for the Unalaska community and seafood industry with the limited air service available. 

At this time, flights marketed by Alaska Airlines through Nov. 8 have been canceled. Customers holding a ticket for travel through Nov. 8 will receive a full refund.  Please call 1-888-885-0155 with any questions about your reservation.

 We continue to work closely with PenAir, who is leading the response. This page will be updated as we learn more information.


Posted: 4:30 p.m. on Oct. 21, 2019

In the interest of safety, Alaska Airlines and PenAir have temporarily suspended ANC-DUT-ANC operations following the PenAir Flight 3296 incident. Alaska and PenAir are working together to determine a timeline for resuming service to Unalaska, Alaska.

Guests with tickets to or from Dutch Harbor purchased on or before Oct.17 for travel through Oct.28, may call Alaska Airlines at 1-888-885-0155 to request a full refund.


Posted: 11:20 a.m. on Oct. 18, 2019

PenAir has provided an updated statement on Flight 3296.

It is with deep sorrow that we have confirmed that one of our critically injured passengers from PenAir Flight 3296 passed away last night.

“On behalf of PenAir, Ravn Air Group and all our employees throughout the company, I would like to extend our deepest sympathies and condolences to the family and loved ones of our passenger who passed away,” said Dave Pflieger, President RavnAir Group.

Our entire team is devastated by this tragic incident. The thoughts of all 1,300 of our employees are with those who were hurt or affected.

Updates will be provided on an ongoing basis, as soon as more information becomes available.

For more information, visit this page.


Posted: 2:45 a.m. on Oct. 18, 2019

On Thursday at 5:40 p.m. local time, PenAir Flight 3296 was involved in an incident while landing at Dutch Harbor, Alaska.

Right now, our highest priority is the safety and care of everyone who was onboard the flight. Our hearts are with them, their families and employees at PenAir.

While the aircraft is operated by PenAir and the crew are PenAir employees, this flight was marketed by Alaska Airlines and the passengers are our guests. At this point, we understand 39 passengers and three crew members were onboard. We’re still gathering information about the welfare of those on the flight and the incident itself.

We have established a toll-free hotline for anyone who believes they may have a family member or friend onboard. The telephone number, accessible from the United States and Canada, is 1-888-283-2153. A telephone number that’s accessible from Mexico is 001-877-542-6973.

We will continue to work closely with PenAir, who is leading the response. This page will be updated as we learn more information.


Posted: 10:15 p.m. on Oct.17, 2019 

We have established a toll-free hotline for anyone who believes they may have a family member or friend onboard. The telephone number, accessible from the United States and Canada, is 1-888-283-2153. A telephone number that’s accessible from Mexico is 001-877-542-6973.


Posted: 9:30 p.m. on Oct. 17, 2019

PenAir Flight 3296 marketed by Alaska Airlines from Anchorage to Dutch Harbor, Alaska was involved in an incident during landing at 5:40 p.m. local time today.

There are 39 passengers and three crew members onboard. We’re still gathering information about the welfare of those onboard and the incident itself.

PenAir operates the Anchorage-Dutch Harbor service for Alaska with a Saab 2000 aircraft.

Flight 3296 departed Anchorage at 3:15 p.m. local time.