Frequently asked questions about face masks & social distancing

Photo by Ingrid Barrentine.

Updated August 5:

To keep our guests and employees safe and align with the Centers for Disease Control (CDC) recommendations, Alaska Airlines and Horizon Air guests will be required to wear fabric mask or face coverings.

Effective August 7, all Alaska passengers will be required to wear a cloth mask or face covering over their nose and mouth (except for children under the age of two) – with no exceptions. Cloth masks or face coverings will be required on all flights, at ticket counters, throughout gate areas and any other location where Alaska conducts business.

Guests will be expected to wear a face covering throughout any Alaska Airlines touchpoints and during the flight experience until further notice. Additional masks will be available, as supplies allow, for those who forget to bring one. Details about face covering requirements will be shared with guests in pre-trip communications before their date of travel. The temporary policy will be reevaluated periodically as guidance evolves.

FAQ:

Who is required to wear a face covering?

  • All Alaska passengers will be required to wear a cloth mask or face covering over their nose and mouth (except for children under the age of two) – with no exceptions. Cloth masks or face coverings will be required on all flights, at ticket counters, throughout gate areas and any other location where Alaska conducts business.
  • Alaska Airlines employees who are unable to keep six feet of social distance will wear masks, including pilots, flight attendants and customer service agents.

Who is exempt from wearing a face covering?

  • Exceptions will be made for young children under the age of two, who cannot maintain a face covering on their own.

Where are guests required to wear face coverings?

Guests will be required to wear a mask or face covering at all times when they are near an Alaska Airlines touchpoint, including the check-in lobby, Lounges, boarding gates, jet bridges, loading ramps and stairs, on the aircraft, during the flight and at baggage claim. Usage is also highly encouraged in high traffic areas such as security lines, restrooms and other areas throughout the airport.

Are guests allowed to take their face coverings off to eat or drink on a flight?

Yes, guests will be allowed to remove the mask or face covering when actively consuming food or drink.

What types of face covering are considered acceptable?

Face coverings should cover a guest’s nose and mouth in alignment with best practice guidelines from the CDC. These include but are not limited to scarves, bandanas, or other forms of face coverings. A face covering that does not remain in contact with the nose and mouth will not be accepted (i.e. face shield).

When does this policy go into effect?

This policy goes into effect at 12:01 a.m. May 11, 2020. It will be in effect until further notice.

Will Alaska Airlines be supplying face coverings for guests?

Guests should bring their own face coverings, but we will have face coverings available, as supplies allow, in the check-in lobby and boarding gates for guests who forgot their mask at home.

Will Alaska’s employees also be wearing masks?

Yes, Alaska Airlines and Horizon Air employees, and our business partners, who cannot maintain six feet of social distance during interactions with guests or co-workers, started wearing face coverings May 4. This includes pilots, flight attendants and customer service agents.

What if a guest refuses to wear a face covering at the airport?

If a guest arrives at the airport and refuses to wear a face covering, they will be denied boarding. If a guest is denied boarding while at the airport, they can rebook their travel with one of our agents at the airport or update their travel online at alaskaair.com or contact our Reservations team at 1 (800) 252-7522.

Has Alaska Airlines installed social distancing stickers at airports they serve?

Yes. We’re installing social distancing decals to remind people to ‘Mind Your Wingspan,’ at each one of our airports where we fly. The stickers, spanning 6 feet apart, can be found at our ticketing counters, baggage drops, customer service centers and gate areas. The Alaska branded stickers will be deployed systemwide over the coming weeks.

Can families or large groups sit together if they want to on the plane?

Yes. Families or large groups who choose can sit together by reaching out to our Reservations team at 1 (800) 252-7522 or to one of our agents at the airport. Additionally, First Class seat sales are capped at 50 percent. Read more

Related:

%d bloggers like this: