Unpacking Alaska Airlines Next-Level Care

Photos by Ingrid Barrentine

We’ve thought through every single stage of your travels—from booking to boarding, and beyond—and implemented nearly 100 ways to keep you safe every time you fly with us.

Drawing on the expertise of the University of Washington Medical Center’s medical and infectious disease experts, Next-Level Care is our commitment to keeping you healthy and safe.

All of these actions together offer guests layers of safety that are making a difference. In our most recent post-flight survey of guests, 82% shared that they had a safe and healthy environment and 95% said their seat area was clean.

Here are some key things we’re doing to bring you Next-Level Care:

We’ve got you covered.

Before your flight, you can make your trip as smooth and contact-less as possible with the Alaska mobile app, where you can check-in for your flight, check the flight status and generate a mobile boarding pass.

Starting June 30 guests will be required to take a health agreement during check-in to verify that they haven’t exhibited COVID symptoms in the past 72 hours, didn’t travel with someone who is symptomatic and agree to bring and wear a mask.

Effective August 7, all Alaska passengers will be required to wear a cloth mask or face covering over their nose and mouth (except for children under the age of two) – with no exceptions. Cloth masks or face coverings will be required on all flights, at ticket counters, throughout gate areas and in any other location where Alaska conducts business. If a mask is not worn, the passenger will not be allowed to fly on an Alaska flight. If a passenger is unable to wear a mask or face covering for any reason, Alaska regretfully will be unable to provide them with travel. If you forgot yours, we have them available upon request. The same goes for sanitizing wipes. Learn more

We have one of the newest fleets in the country which means our planes have the latest air filtration technology. Our planes are equipped with two hospital-grade HEPA filters that remove 99.95% of airborne particulates. Our air filtration system cycles outside air on board every 3 minutes. Studies have shown due to the frequency of air recirculation, cabin air filtration is comparable to what’s found in hospitals. Be sure to open your personal air vent after you’re seated.

Personal safety

Cleanliness has always been important to us, but the next level involves techniques that reduce the already low risk of onboard transmission.

Our cleaning team uses high-grade EPA disinfectant and electrostatic sprayers to clean critical areas of the plane. Learn more

To help our guests create extra space on board, through July 31, 2020 and beyond, we’re limiting the number of guests on our flights and blocking select seats. Families or large groups may request to sit together. Learn more here.

At the airport, we’ve installed social distancing decals to remind people to ‘Mind Your Wingspan.’ The stickers, spanning 6 feet apart, help minimize crowding and promote distancing at ticketing counters, baggage drops, customer service centers and gate areas.


We’re temporarily reducing inflight food and beverage service to limit the interaction between our flight crews and guests. Feel free to pack your own snacks and #FillBeforeYouFly. You’ll also notice we have removed all seatback contents, except for the safety card, to limit the spread of germs.

Our care is always there.

Besides keeping our planes clean, we’ve rolled out a host of “Peace of Mind” policies to give our guests flexibility and more options.

We’re offering change/cancellation fee waivers for travel and are extending travel credit expiration dates, lounge memberships and extending elite status into 2021, visit alaskaair.com for more details.


Employees in Lihue handle donations with care & nonstop gratitude

In partnership with the Alaska Airlines Foundation, Alaska Airlines continues to support the most vulnerable communities affected by COVID-19 and help local food banks across the country with our #MillionMealsChallenge.

We’re also partnering with organizations such as the Seattle Foundation and other local businesses to help our most economically vulnerable communities and deliver critical medical supplies. Learn more about how to get involved.

Learn more at alaskaair.com/NextLevelCare.


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