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Central Rockies winter storm

Due to winter storm conditions, we are offering a flexible travel policy for travel to/from Denver, CO (DEN).

Operational updates
  • My flight was changed or canceled
  • New airport check-in experience
  • Seasonal baggage limits
Regional advisories
  • Travel to or transit through the U.S.
  • Anchorage construction advisory
  • Edmonton construction advisory
  • Honolulu travel advisory
  • Jackson Hole baggage advisory
  • Kansas City travel advisory
  • Kona travel advisory
  • Maui travel advisory
  • Newark travel advisory
  • New York - JFK construction advisory
  • Portland construction advisory
  • San Diego construction advisory
  • San Francisco travel advisory
  • Seattle construction advisory

For all Alaska Airlines travel, please visit our airport guides before your trip. Ticket counter hours, recommended arrival times, airport services and baggage/check-in cut-off times vary by airport.

Traveling with one of our oneworld partners? Use the oneworld journey search tool to understand the restrictions in effect for your journey.

New airport check-in experience

Our airport kiosks no longer print boarding passes—this means you'll need to check in and access your boarding passes through the Alaska Airlines mobile app, from a computer, mobile device, or print them at home. If you're checking bags, you'll use our new bag tag stations to print bag tags, add a bag, or pay for your checked baggage. If you are unable to obtain your boarding pass before arriving at the airport, please see an agent for a paper version. Learn more about our streamlined lobby experience.


Seasonal baggage limits

During peak travel periods, we limit the number of bags that can be checked by each passenger to and from some locations. Review our Seasonal baggage limits page for which cities have a baggage restriction in effect.

My flight was changed or canceled

If your flight is affected by a schedule change, we will move you to the next available flight. If your new flight works for you, great! We'll see you onboard.

If your new flight schedule was changed by more than one hour, you have some options:

  • Change your flight online to one that better suits your schedule - up to 1 day earlier or later.
  • Cancel your trip online and receive a refund* to your original form of payment.

If your flight was canceled, we will move you to the next available flight. If your new flight works for you, great! We'll see you onboard.

Otherwise, you have some options:

  • Change your flight online to one that better suits your schedule—up to 7 days earlier or later.
  • Cancel your trip online and receive a refund* to your original form of payment.
  • Contact us to cancel your trip and receive future travel credit.

And remember, if your plans change at any time, there are no fees to change or cancel Main and First Class fares. A fare difference may apply.

*Please note: To qualify for a refund to your original form of payment, you must have an active reservation on the impacted flight. If you voluntarily canceled your trip and received a future travel credit before the flight cancellation, you are not eligible for a refund.

Flexible travel policies
Regional advisories
Travel to United States

Guests transiting through the United States to/from another country must meet U.S. entry requirements for travel.

Please ensure you meet the requirements for entry/transit for all countries in your journey.

  • All travelers must provide contact tracing details.
    • In compliance with the federal mandate, we must collect passenger information to provide to the CDC if needed for contact tracing.
    • To save time please complete this information prior to arriving at the airport for your flight to the United States

Travel from Newark (EWR)
For flights departing Newark, please plan to arrive at the airport 2-3 hours prior to departure. TSA is experiencing longer than usual security lines and PreCheck may not be available at all check points.

Reserve a time-slot with Newark Virtualine to clear the general security screening line. Time slots for the B terminal are available from 1:00 pm - 8:00 pm.
Travel from Honolulu (HNL)

For flights departing Honolulu, please arrive at the airport 2.5 hours prior to departure as TSA is experiencing lines that are longer than usual.

Travel to/from Jackson Hole (JAC)
All passengers flying into and out of Jackson Hole Airport (JAC) may check only one bag that weighs 50 lbs (23kg) or less. A ski bag + boot bag will count as one piece of luggage only if the combined weight is 50lbs or less. Overweight or additional bags will be only accepted on a standby basis and may take a few days to arrive at your destination. Please review our baggage policy for more information.
Travel to/from New York (JFK)
Due to ongoing airport construction, the Terminal 7 parking lot is open to Premium and ADA public parking only. Non-ADA or non-Premium public parkers departing from Terminal 7 will be redirected to the Terminal 8 parking lot and will take the AirTrain to Terminal 7.

Please allow additional time to get to and through the airport. More information about parking can be found here.
Travel from Kona (KOA)
For flights departing Kona, please arrive at the airport 2.5 hours prior to departure as TSA is experiencing longer than usual security lines.
Travel to/from Kansas City (MCI)
Kansas City International Airport (MCI) has a brand new terminal and parking structure with a single security checkpoint that serves all gates. Alaska now operates out of gate A10. You can find flight information displays, airline service counters, self-service check-in kiosks and gates located in the new terminal.

Check your flight details before your trip to make sure that you arrive at the correct terminal. Gate and terminal information can be found on our mobile app, or on your boarding pass. We recommend signing up for flight notifications and keeping an eye on your flight status to receive updates if there are any changes for your trip.

Please allow yourself extra time to get to your gate as shuttles will depart for the terminal from a new location. Baggage claim is now located on the lower level of the terminal.
Travel from Maui (OGG)
For flights departing Maui between 10:00 am to 5:00 pm, please plan to arrive at the airport at least 3 hours prior to departure if checking bags, and 2 hours prior to departure if you just have carry-on.
Travel to/from Portland (PDX)

Due to airport construction, the concourse connector has closed permanently. Please allow extra time to move between concourse B or C and concourse D or E.

Travel from San Diego (SAN)
Due to construction at Terminal 1, parking may be limited. Please consider making a reservation or utilize curbside valet service. Learn more about Terminal 1 construction and how it may impact your travel.
Travel to/from Seattle (SEA)

Construction is currently underway at select skybridges at Seattle Tacoma International (SEA). Please follow the signs to find the nearest skybridge, and give yourselves extra time to get to your gate.

Travel from San Francisco (SFO)
Due to high travel volume, the TSA anticipates longer than usual security lines for flights departing from SFO. Please plan to arrive at security screening 2 hours before departure.
Travel from Edmonton (YEG)
Construction advisory at Edmonton International Airport (YEG):
Please be aware that effective September 12, 2023, there will be construction on the departure level, traffic will be rerouted through the parkade. Please allow for extra time when arriving at the Edmonton International Airport, the check–in counters will close 1 hour prior to departure time.
Travel to/from Anchorage (ANC)
Due to ongoing construction, please allow additional time to get to and through the airport.
Due to ongoing construction, please allow additional time to get to and through the airport.