Meet Flight Attendant Marcie Peterson: “An oasis of calm” and Customer Service Legend
Flight attendants are “an oasis of calm” for guests, says Peterson, who has been with Alaska Airlines for nearly 30 years and named a “Customer Service Legend” at Alaska Airlines this year.
How Alaska’s internships show students they can be whoever they want to be
Every summer, Alaska Airlines welcomes interns into teams throughout the company. The application window for 2020 internships opens Friday, Oct. 11.
How many characters can you spot on our newest Pixar-themed plane?
Starting today, guests can enjoy flying on our Pixar-themed Boeing 737-800 aircraft well into the next decade and beyond. Its playful design includes some familiar faces and magical places spanning both sides of the plane. Can you spot the pieces of Pixar?
Book your entire trip using Alaska miles
Alaska Mileage Plan members can keep earning miles on the go with great deals on hotels, car rentals and even pet care, making Alaska your one-stop shop for booking travel. Find out how you can book your entire trip using Alaska miles.
Advocates for accessibility: The Alaska employees who make flying better for everyone
Legions of employees channel their experiences helping loved ones with disabilities – or navigating the workplace with their own – into events and education that improve the air travel experience for all.
Filling the sky with happiness: Customer Service Legend, Captain Kurt Olson
When a guest’s Starbucks latte spilled because another guest accidentally bumped her as she was boarding a flight from Portland, Oregon, Captain Kurt Olson went into the terminal and bought a replacement with his own money. His kind spirit and nearly 20 years of service has led him to be named a “Customer Service Legend” at Alaska Airlines this year.
The lost-luggage checklist: What to do if your bags are delayed
At Alaska Airlines, we pride ourselves on getting guests their luggage in a timely manner, which is why we have our 20-minute baggage service guarantee. But sometimes disruptions happen— and when they do, we will do our best to get you reunited with your belongings and keep you informed. Here’s a checklist of what to do if your bag is delayed.
Customer Service Legend Judy Hatten: “We can help by listening”
Customer Service Agent Judy Hatten is celebrated by frequent-flyers in Burbank and co-workers alike. Hatten, who has worked for Alaska Airlines for 32 years, is a 2019 Customer Service Legend.
Mystery solved: Why some of our aircraft have a windowless window seat
Every aircraft in Alaska’s Boeing fleet has a seat or two, on the left side forward of the wing, with either partial access to a window or no window at all. Here’s why.
Customer Service Legend Ron Wallin: “He leads by example”
Ramp Service Agent Ron Wallin was named one of Alaska Airlines’ Legends of Customer Service for 2019 – but his co-workers say he achieved legendary status long ago, for his watchful commitment to safety on the job and willingness to lend a hand.
It’s happening! Flights between Everett’s Paine Field and Spokane now on sale
When it comes to adding new destinations from Paine Field, we heard your love for the Lilac City loud and clear. So, Snohomish County – say hello to Spokane! We’re excited to launch daily, nonstop jet service between Paine Field in Everett and Spokane in Eastern Washington starting Nov. 4 – just in time for holiday travel.
Travelers with disabilities learn what it feels like to fly – without leaving LAX
Alaska Airlines and Los Angeles World Airports collaborated this June on the “Ability to Fly” event, which allowed 71 individuals with disabilities and their families to experience air travel before booking an actual flight.