Virgin America Secrets: The Inflight Edition

photo of a Virgin America airbus plane above the clouds

Working for an airline, everyone always wants to know the inside scoop. “When is the best time to book? Are there sales coming up? How do I get free upgrades? Does Sir Richard Branson wear boxers or briefs?” And although I don’t really have the answers to those questions, I have learned a few tricks after almost 7 years here at Virgin America. Plus, I’ve got a few pals in the know too. So for the next few months, I’ll be passing along my Virgin America secrets.

In this edition, we’ll cover how to reset your IFE screen yourself, why we ask you to give back the water bottles we gave you in-flight and how to get 20% off all your purchases onboard.

Secret 1: We know it’s rare but sometimes you need to reset your screen onboard. And, I don’t know about you but I am a DIY kind of guy. I never ask for help, even though I know that our inflight team is always ready to assist. If you find yourself in this position, gently touch each corner of the screen once and you’ll be back in business in no time.

Secret 2: Our award-winning inflight team is required by the FAA to collect everything we distribute during the flight, including those water bottles. There are actually a lot of things that our team onboard is required to do in-flight and airlines can even be fined if guests do not comply with certain instructions.

Photo of male Virgin America flight attendant serving red colored drinks on board a moodlit Virgin America aircraft.

Secret 3: Want to save 20% when you buy a movie and a PB&J onboard? Get a Virgin America credit card. Now I know that this sounds like a shameless plug but trust me…it is. And if you’re not already a member, join our Elevate program too!

photo of a Virgin America Elevate Visa Signature Card. Card is black with a purple outline.

Got a secret or something about Virgin America that you’d like to know more about? Leave a comment below and maybe the next edition will feature your question. And next time I see Sir Richard, I might just have to ask him, “boxers or briefs?”