Information involving PenAir Flight 3296 marketed by Alaska Airlines

Posted: 3:00 p.m. on Nov. 15, 2019

Nearly one month ago, PenAir Flight 3296 was involved in an incident when the aircraft overran the runway at Dutch Harbor, Alaska, which resulted in a loss of life and injuries to others onboard. Our thoughts remain with the those affected by this incident.

We also understand it has deeply impacted the community in Unalaska with the sudden loss of scheduled air service. Everyone at Alaska Airlines appreciates the community’s collaborative efforts, patience and resilience as we look for ways to support.

Ravn Air Group has decided to halt service of the Saab 2000 aircraft pending a full investigation into the circumstances of the incident. We respect and support that decision and are presently conducting our own assessment. It could be several months before that process is complete. Accordingly, all flights marketed by Alaska Airlines to and from Dutch Harbor through May 31, 2020 have been canceled.

Ravn Alaska has begun scheduled air service from Dutch Harbor to Anchorage with the Dash-8 aircraft. We are pleased that Unalaskans will again have access to scheduled air service.

Changes to service between Anchorage and Dutch Harbor:

  • Anyone who booked a ticket through Alaska Airlines that is now one of the canceled PenAir flights, will receive an email informing them that their DUT-ANC or ANC-DUT flight will automatically be rebooked on a Ravn flight, for no additional charge. This will apply both to tickets purchased with cash, and those booked as award flights through Alaska Airlines Mileage Program. Bags will be checked to the guest’s final destination.
  • If a ticket involves downline travel on Alaska Airlines, either in-state or out, that portion of the ticket will remain in place. Guests who prefer to receive a full refund instead of being rebooked on a Ravn flight or wish to change the Ravn flight on which they have been rebooked may call 1-800-ALASKAAIR.
  • Currently, there are no plans for Alaska Airlines to market service to and from DUT on Ravn or any other carrier.
  • Travel to and from DUT booked on Ravn will not accrue Alaska Mileage Plan miles. There is no change to accrual or redemption on Ravn to other destinations.
  • To book travel between DUT and ANC, visit https://www.flyravn.com/ or call 907-266-8394.

Posted: 9 p.m. on Nov. 4, 2019

We are extending the cancellation of flights between Anchorage and Dutch Harbor marketed by Alaska Airlines through Nov. 15. This extra time will allow our guests to make any necessary changes to their travel arrangements.


Posted: 8:45 a.m. on Oct. 24, 2019

One week ago, PenAir Flight 3296 was involved in an incident when the aircraft overran the runway at Dutch Harbor, Alaska.  We continue to keep those impacted in our thoughts, realizing what a difficult time this is for so many.

In the interest of safety, Ravn Air Group has paused the use of the Saab 2000 aircraft into Dutch Harbor in the wake of the incident on Oct. 17.  Alaska Airlines will not market scheduled service to or from Dutch Harbor with a Saab 2000 until the preliminary findings of the NTSB and Saab have been reviewed. We understand this is a difficult time for the Unalaska community and seafood industry with the limited air service available. 

At this time, flights marketed by Alaska Airlines through Nov. 8 have been canceled. Customers holding a ticket for travel through Nov. 8 will receive a full refund.  Please call 1-888-885-0155 with any questions about your reservation.

 We continue to work closely with PenAir, who is leading the response. This page will be updated as we learn more information.


Posted: 4:30 p.m. on Oct. 21, 2019

In the interest of safety, Alaska Airlines and PenAir have temporarily suspended ANC-DUT-ANC operations following the PenAir Flight 3296 incident. Alaska and PenAir are working together to determine a timeline for resuming service to Unalaska, Alaska.

Guests with tickets to or from Dutch Harbor purchased on or before Oct.17 for travel through Oct.28, may call Alaska Airlines at 1-888-885-0155 to request a full refund.


Posted: 11:20 a.m. on Oct. 18, 2019

PenAir has provided an updated statement on Flight 3296.

It is with deep sorrow that we have confirmed that one of our critically injured passengers from PenAir Flight 3296 passed away last night.

“On behalf of PenAir, Ravn Air Group and all our employees throughout the company, I would like to extend our deepest sympathies and condolences to the family and loved ones of our passenger who passed away,” said Dave Pflieger, President RavnAir Group.

Our entire team is devastated by this tragic incident. The thoughts of all 1,300 of our employees are with those who were hurt or affected.

Updates will be provided on an ongoing basis, as soon as more information becomes available.

For more information, visit this page.


Posted: 2:45 a.m. on Oct. 18, 2019

On Thursday at 5:40 p.m. local time, PenAir Flight 3296 was involved in an incident while landing at Dutch Harbor, Alaska.

Right now, our highest priority is the safety and care of everyone who was onboard the flight. Our hearts are with them, their families and employees at PenAir.

While the aircraft is operated by PenAir and the crew are PenAir employees, this flight was marketed by Alaska Airlines and the passengers are our guests. At this point, we understand 39 passengers and three crew members were onboard. We’re still gathering information about the welfare of those on the flight and the incident itself.

We have established a toll-free hotline for anyone who believes they may have a family member or friend onboard. The telephone number, accessible from the United States and Canada, is 1-888-283-2153. A telephone number that’s accessible from Mexico is 001-877-542-6973.

We will continue to work closely with PenAir, who is leading the response. This page will be updated as we learn more information.


Posted: 10:15 p.m. on Oct.17, 2019 

We have established a toll-free hotline for anyone who believes they may have a family member or friend onboard. The telephone number, accessible from the United States and Canada, is 1-888-283-2153. A telephone number that’s accessible from Mexico is 001-877-542-6973.


Posted: 9:30 p.m. on Oct. 17, 2019

PenAir Flight 3296 marketed by Alaska Airlines from Anchorage to Dutch Harbor, Alaska was involved in an incident during landing at 5:40 p.m. local time today.

There are 39 passengers and three crew members onboard. We’re still gathering information about the welfare of those onboard and the incident itself.

PenAir operates the Anchorage-Dutch Harbor service for Alaska with a Saab 2000 aircraft.

Flight 3296 departed Anchorage at 3:15 p.m. local time.

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