TRAVEL ALERT: Hurricane Odile and Los Cabos

UPDATE 6:21 p.m. Friday, Sept. 26:

Alaska Airlines to resume Los Cabos flying Oct. 8


 

UPDATE 9:35 a.m. Thursday, Sept. 25:

Alaska Airlines employees emerge as heroes after the hurricane in Los Cabos


UPDATE 1:15 p.m. Tuesday, Sept. 23:

Alaska Airlines supports Los Cabos relief efforts with Red Cross donation.


UPDATE 4:20 p.m. Friday, Sept. 19:

Alaska scales back after Los Cabos airport closes to relief flights, commercial operations.


UPDATE 11:55 a.m. Friday, Sept. 19:

Rescue flight out of Los Cabos: Alaska Airlines plans to operate one humanitarian relief flight on Friday, Sept. 19, from Los Cabos to Los Angeles, as employees on the ground report that most customers have been evacuated from the area. Los Cabos International Airport remains closed to commercial air service. We will continue to closely monitor and assess the need and situation on the ground in Los Cabos.


UPDATE 9:55 a.m. Friday, Sept. 19:

Rescue flight out of Loreto: Alaska Airlines will send a 737 rescue flight to take customers out of Loreto on Friday, Sept. 19, on top of today’s previously scheduled flight out of Loreto operated by Horizon Air. The special rescue flight, Alaska Airlines Flight 9661, is scheduled to land in Loreto about 2 p.m. local time and will depart about 3 p.m. It is expected to arrive about 4 p.m. in Los Angeles. Check the current flight status at: www.alaskaair.com/flightstatus


UPDATE 8:15 p.m. Thursday, Sept. 18:

Frequently Asked Questions: How do I fly out of Los Cabos?


UPDATE 10 p.m. Wednesday, Sept. 17: Alaska Airlines has extended its flexible travel policy for customers with tickets in or out of Los Cabos that were purchased on or before Sept. 14 for travel Sept. 14-Nov. 20, 2014.


UPDATE Wednesday, Sept. 17, 2:15 p.m.:

Alaska plans to operate three relief flights out of Los Cabos this afternoon.


UPDATE Wednesday, Sept. 17, 2:10 p.m.:

Donate to Charity Miles:  To donate your Mileage Plan™ Miles to Hurricane Odile/Los Cabos disaster relief efforts, please select the Alaska Airlines Charity Miles Pool for your donation. Contributions will be used to support charities involved with Hurricane Odile relief efforts and for transportation of medical staff and volunteers. Learn more.


UPDATE 10 a.m. Wednesday, Sept. 17:

Alaska Airlines begins relief flights in Mexico


UPDATE 9:20 p.m. Tuesday, Sept. 16:

All passenger flights to Los Cabos have been canceled for Wednesday, Sept. 17, as the airport remains closed for any non-humanitarian relief flights.

Alaska still plans to send an aircraft to Los Cabos Sept. 17 with employees, water, food and other supplies to assess the situation at Los Cabos International Airport, and, if deemed safe, to begin operating a limited number of flights from Los Cabos.


UPDATE 5:30 p.m. Tuesday, Sept. 16:

On Wednesday, Sept. 17, Alaska Airlines is planning to send an aircraft to Los Cabos, with employees, water and other supplies to assess the situation at Los Cabos International Airport. If deemed safe for customers and employees, Alaska will work with local authorities to begin operating a limited number of flights out of Los Cabos.

Sept. 17, 2014 cancellations:

Flight 236 from Los Angeles to Los Cabos is canceled


 

UPDATE 3 p.m. Tuesday, Sept. 16:

Alaska Airlines is aware of customers who have arrived in Mazatlán from Los Cabos, so Alaska has added a special flight this evening to fly customers from Mazatlán to Los Angeles. The aircraft is expected to arrive in Mazatlán about 6 p.m. local time. Alaska will continue to monitor the situation as we work to get people home.

Flight 9341 is trackable on alaskaair.com.


UPDATE 1:30 p.m. Tuesday, Sept. 16:

Alaska Airlines has extended its flexible travel policy for customers with tickets in or out of Los Cabos that were purchased on or before Sept. 14 for travel Sept. 14-30. Change fees and difference in fare will be waived if new travel is booked in the same cabin, and customers may choose to travel in or out of Los Cabos, Puerto Vallarta, Mazatlan, Manzanillo or Ixtapa-Zihuatanejo. Travel must be completed on or before Nov. 5, 2014. Tickets must be exchanged or refunded by Nov. 5, 2014.


ORIGINAL:

Los Cabos International Airport remains closed after sustaining severe damage from Hurricane Odile. Because the airport is closed, Alaska Airlines has canceled all eight flights in and out of Los Cabos scheduled for Tuesday, Sept. 16. Alaska canceled 24 flights because of the hurricane.

Alaska Airlines attempted to notify customers of canceled flights by phone, text message and email, and customers are urged to check the status of their flights as soon as the airport opens and before leaving for the airport.

Check your flight status and sign up for alerts at alaskaair.com or on the Alaska Airlines app for mobile devices.

The safety of Alaska’s passengers and employees is the airline’s first priority. For customers who are in Los Cabos, Alaska Airlines has aircraft and crews standing by to bring customers home as soon as the airport reopens and it is safe to resume operations. Once the airport reopens, Alaska Airlines will have a dedicated team who will be proactively rebooking customers at no extra charge and working to notify them of their new flight out of Los Cabos.

Alaska Airlines Los Cabos-based employees are monitoring the situation closely and will advise the company of the airport’s efforts to re-open the airport. New information will be shared here and at alaskaair.com as it becomes available.

UPDATED: Alaska Airlines has extended its flexible travel policy for customers with tickets in or out of Los Cabos that were purchased on or before Sept. 14 for travel Sept. 14-30. Change fees and difference in fare will be waived if new travel is booked in the same cabin, and customers may choose to travel in or out of Los Cabos, Puerto Vallarta, Mazatlan, Manzanillo or Ixtapa-Zihuatanejo. Travel must be completed on or before Nov. 5, 2014. Tickets must be exchanged or refunded by Nov. 5, 2014.

Canceled flights today include:

  • Flight 236: Los Angeles to Los Cabos
  • Flight 240: San Diego to Los Cabos
  • Flight 244: San Francisco to Los Cabos
  • Flight 252: Los Angeles to Los Cabos
  • Flight 251: Los Cabos to Los Angeles
  • Flight 233: Los Cabos to San Diego
  • Flight 279: Los Cabos to Los Angeles
  • Flight 235: Los Cabos to San Francisco

As always, we advise you to check your flight status before departure. If your flight has been affected, you may rebook your flightapply for a refund or call Alaska Airlines Reservations at 1-800-252-7522 (if calling from within Mexico, call 001-800-252-7522).

%d bloggers like this: